Datto PSA & RMM
We Support & Protect You 24/7
Managed services extends far beyond traditional ad-hoc IT support.
It is no longer acceptable to sit around and wait for clients to call with an issue.
INS Consulting proactively manages and maintains each of our client’s IT systems ensuring:
• More reliable systems – less downtime for your business
• Scheduled maintenance windows – less interruptions for your staff
• Innovation in how you use technology – no longer caught up in day to day bushfires
We use our extensive knowledge combined with two very powerful tools;
Professional Services Automation (PSA) and Remote Monitoring and Management (RMM).
We have partnered with Datto who are a company who understands what we are about and what our clients need.
The PSA tool allows us and our clients to:
• Submit, track and report on jobs
• Prioritise jobs based upon severity and impact
• Centrally and securely store information and resources
The RMM tool allows us to:
• Monitor, resolve and often predict issues across all our managed devices before they become problematic
• Manage software updates, including Microsoft Updates as well as 3rd party programs such as Adobe Reader, Java and TeamViewer
• Software auditing, allowing us to expose older insecure software packages and keep a standard operating environment
• Hardware auditing, allowing us to expose older underperforming devices leading to more a reliable environment
These two tools are fully integrated which makes the automation process that much easier. The bottom line is your office and staff and totally protected at all times, with unparalleled security and redundancy.
We continually look for new ways to improve how we can proactively manage and automate your IT systems.